1. Introduction

ELDTOnlineTheory.com LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase a course.

Please read this policy carefully. By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2a. Information You Provide Directly

When you create an account or enroll in a course, we collect:

• Full legal name (first, middle, and last) as it appears on your driver’s license
• Email address
• Password (stored in encrypted form — we never store your password in plain text)
• Date of birth
• Driver’s license number
• Driver’s license issuing state
• Mailing address
• Phone number (optional)

When you contact us through our contact form, we collect:

• Your name
• Your email address
• Phone number (optional)
• The content of your message

2b. Information Collected Automatically

When you visit our website, we automatically collect certain technical information including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL
• Date and time of your visit

This information is collected through cookies and similar tracking technologies. See Section 7 for more details.

2c. Payment Information

We do not collect or store your credit or debit card information. All payment processing is handled securely by Stripe, Inc. When you make a purchase, your payment information is transmitted directly to Stripe and is subject to Stripe’s Privacy Policy at stripe.com/privacy. We receive only a transaction confirmation and a non-sensitive payment token.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services — creating and managing your account, delivering course content, and tracking your progress and completion
• To fulfill federal regulatory requirements — reporting required training data to the FMCSA Training Provider Registry as mandated by 49 CFR Part 380 (see Section 4)
• To communicate with you — sending enrollment confirmations, course completion certificates, account notices, and responses to your inquiries
• To improve our platform — analyzing usage patterns to enhance course content and website functionality
• To prevent fraud — verifying identity and detecting unauthorized account activity
• To comply with legal obligations — responding to lawful requests from government authorities

4. FMCSA Training Provider Registry Reporting

As a Registered Training Provider under 49 CFR Part 380, we are legally required to report specific training data to the Federal Motor Carrier Safety Administration (FMCSA) Training Provider Registry. This is a federal regulatory obligation and is not optional.

The data we are required to report includes:

• Your full legal name
• Date of birth
• Driver’s license number and issuing state
• Course name and type
• Training completion date
• Pass or fail status

This data is transmitted to the FMCSA and becomes part of the federal TPR database. We cannot process requests to withhold, modify, or delete this data once it has been reported, as federal law requires us to maintain accurate training records.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We share your information only in the following circumstances:

Service Providers — We share information with trusted third-party vendors who assist us in operating our website and delivering our services, including our payment processor (Stripe) and our website hosting provider (Bluehost). These vendors are contractually obligated to protect your information and use it only for the purposes we specify.

Federal Regulatory Reporting — As described in Section 4, we are required by federal law to report training data to the FMCSA.

Behind-the-Wheel (BTW) Training Schools — If you select or are affiliated with a Behind-the-Wheel training school through our platform, we may share your relevant training information — including your name, course completion status, and training records — with that school. This sharing is done to coordinate your overall CDL training program and ensure your BTW provider has the information necessary to complete your training. You may contact us at any time to learn which school, if any, your information has been shared with.

Legal Requirements — We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.

Business Transfers — In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

6. Data Retention

We retain your personal information for as long as your account is active and for a period thereafter as required by law. Federal regulations under 49 CFR Part 380 require us to maintain training records for a minimum of three years. We will not delete training records that are subject to federal retention requirements even if you request account deletion.

If you request deletion of your account, we will delete or anonymize personal information that is not subject to federal retention requirements within 30 days of your request, subject to our legal obligations.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze website traffic.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how visitors use our site.

Types of Cookies We Use

Essential Cookies — Required for the website to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies.

Analytics Cookies — We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized data about pages visited, time on site, and traffic sources. This data helps us improve our content and user experience. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Functional Cookies — These cookies remember your preferences such as your country and language settings.

Managing Cookies

Most browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, disabling certain cookies may affect the functionality of our website, including your ability to log in and access course content.

8. Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted password storage, SSL/TLS encryption for data transmission, and access controls limiting who can view your personal data.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete that information promptly.

10. Your Rights

You have the following rights regarding your personal information:

Access — You may request a copy of the personal information we hold about you.

Correction — You may request that we correct inaccurate or incomplete information. Note that we cannot modify data that has already been reported to the FMCSA.

Deletion — You may request deletion of your personal information. We will honor such requests to the extent permitted by our legal obligations, including federal record retention requirements.

Opt-Out of Communications — You may opt out of non-essential communications such as promotional emails by clicking the unsubscribe link in any email we send or by contacting us directly.

To exercise any of these rights, contact us at the address listed in Section 12.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

ELDTOnlineTheory.com LLC
Email: eldtonlinetheory@gmail.com
Website: www.eldts.com